Refund policy

Non-Refundable Items and Services

There are no refunds on one-time coaching plans, on-going coaching plans, phone consultations, and E-Books. Once you purchase a one time plan, you receive the included E-Books, the forms and questionnaires. The work on my end starts, I do my best to make sure you're happy with your plan and it exceeds your expectations. Believe me, you will get the results if you follow it!

On-going coaching plans are a big investment and I realize that, so what I offer is if you take a phone consultation first to see if I'm the right fit for you, the cost of the phone consultation will be credited towards your purchase of a coaching plan.

 

Refundable Items

We have a 30-day return policy on physical goods, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at epcustomnutrition@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at epcustomnutrition@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.